Shipping Policy

This Shipping Policy explains how [Store Name] processes, ships, and delivers orders placed through our store. By placing an order, you agree to the terms below.

Order Processing and Dispatch

Orders are typically processed and dispatched within 1-2 business days after payment is confirmed.

Orders are not processed, dispatched, or delivered on weekends or public holidays. During busy periods, promotions, or holidays, dispatch may take slightly longer. If there is a significant delay with your order, we will contact you by email.

International Shipping Times

We ship internationally. Once your order has been dispatched, estimated delivery time is 7-12 business days.

Please note that delivery times are estimates and may vary depending on your location, customs processing, local postal services, and other factors outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your order.

Any free shipping offers, promotional shipping rates, or flat-rate shipping options will be clearly shown during checkout.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information, where available.

Please allow up to 48 hours for tracking details to update after dispatch.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees charged by your country’s customs authority.

These charges are not included in the product price or shipping cost unless clearly stated at checkout. Customers are responsible for any applicable customs fees, taxes, or import duties.

We are not responsible for delays caused by customs processing.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping details, contact us as soon as possible at [Support Email]. We will do our best to update the address before the order is dispatched.

Lost, Delayed, or Damaged Orders

If your order has not arrived within the estimated delivery window, please contact us at [Support Email] with your order number.

If your item arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging so we can help resolve the issue.

Multiple Items in One Order

Some items may be shipped separately depending on supplier availability and fulfillment location. If your order contains multiple products, they may arrive in separate packages and at different times.

Shipping Restrictions

We currently ship to most international destinations. However, some locations may be unavailable due to supplier, carrier, or customs restrictions.

If we are unable to ship to your location, we will notify you and issue a refund for the affected order.

Returns and Refunds

For information about returns, exchanges, and refunds, please review our Return and Refund Policy.